STORE POLICY

Customer Care

At Northwood Australia, we don’t just sling products your way; we’re here to give you a fair dinkum Aussie experience. And just like our beloved kangaroos, we're always ready to jump to your aid (though with slightly fewer legs)!

Here's How We Roll:

Quick as a Cheetah: Got a question or a snag with your order? We're onto it faster than a kangaroo on a trampoline.
Fair Dinkum Support: Our crew knows their stuff, from our products to the difference between a "bikkie" and a "barbie". Need guidance? We’re your mate.
No Worries Returns: Bought something that doesn’t fit the bill? Good onya for giving it a go! We make returns smoother than a freshly shaved sheep.
Safe as Houses: Every purchase with us is more secure than a possum in a tree. We look after your details like it's a secret sausage roll recipe.
Have a Yarn with Us: Feedback is gold! If you reckon we can pull our socks up or just want to chat about the footy, hit us up!
True Blue Connection: No drongos here! We bring a splash of that Aussie charm to every convo. So, whether you're from Bondi or Brisbane, we'll have you feeling right at home.

Need a Hand, Mate?

Shoot a message to our top-notch Customer Care team:

Email: info@northwoodaustralia.com
Chat: Have a chinwag with our online chat for real-time yarns.

We're around from 9am - 5pm, Monday - Saturday. And we'll get back to you quicker than you can say "throw another shrimp on the barbie"! (Even though we know it's prawn, not shrimp 😉)

Cheers for choosing Northwood Australia! Grab a cold one, put your feet up, and leave the hard yakka to us. We're stoked to have you onboard! 🍻

Privacy & Safety

G'day Mate!

Just like we Aussies protect our Vegemite sandwiches from sneaky mates, we're dead set on guarding your data. Dive into our laid-back, yet seriously secure, guide on how we keep your info safe as a cricket ball in Warnie's hand.

The Down-Low on Data

What We Snag: Just the essentials, mate. Your name, shipping address, and contact info. No need for your secret pavlova recipe; we promise!
How We Use It: To help you shop easy, answer your curly questions, and make sure our site's as welcoming as a pub on a hot day. And just to be clear as a Bondi morning, we won't be selling or sharing your info with any dodgy blokes.

Keeping Your Details Safer than a Roo in a Sanctuary

Crikey-tight Browsing: We use SSL, which is like putting your data in a protective kangaroo pouch – encrypted and snug.
Payment Security: Handing over your cashola online? No worries. It's more secure than a Fort Knox guarded by crocs.
Regular Check-ins: We give our security a once-over more often than a surfer checks the waves. Keeping things tight and right!

Cookies and Those Other Blokes

Sure, we love our ANZAC biscuits, but online, we use cookies (the tech kind) to get a squiz at how you browse. If they’re not your cuppa tea, feel free to give 'em the flick in your browser settings. And, just so you're in the loop, some third-party cobbers help us out on the website. They've got their own way of handling info, so maybe give their policies a gander.

Your Rights, Your Rules

Have a Captain Cook: Anytime you want to peek at your data we’ve got, just whistle. We’ll show you.
Say 'Hooroo' to Updates: Not keen on our chinwags via email? Opt-out anytime.
Give It The Flick: Reckon it's time to delete your account? Just let us know, though we might keep a bit of info for those pesky legal bits.

Tweaks and Changes

Like a kangaroo's direction mid-hop, we might change things up now and then. Swing by this page once in a blue moon to keep in the know.

Wanna Yarn About It?

If this has left you scratching your noggin, or you've got a bone to pick, give us a bell. We're all ears and always up for a chat.

Thanks for trusting Northwood Australia, where we value your privacy more than a cold one at the end of a long day. Safe browsing, cobber! 🍻🌏

Wholesale Enquiries

G'day, mate!

Hop on the Northwood Australia express – it's gonna be a ripper of a ride! Dive into a partnership as grand as Uluru at sunset and tougher than a kangaroo's six-pack. Your win is our shout, and we're stoked to be sharing this yarn with you.

Need a chinwag or more info? Flick us an email faster than a joey on the hop: info@northwoodaustralia.com

Cheers, cobber! 🍻🐨

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Afterpay